Cusomter Service:
Ritz-Carlton’s Three Stages of Service
- Warm welcome
- Anticipation of and compliance with guest needs
- Fond farewell
Motivation:
According to
Except from the June 2012 issue
of Inc. magazine.
Cusomter Service:
Trillion Dollar Coach is about Bill Campbell , someone you likely never heard of, who coached several of the biggest names in Silicon Valley during a 16-year tenure, and who’s behind-the-scene wisdom helped created over a trillion dollars in market value. Authored by Eric Schmidt , Jonathan Rosenberg , and Alan Eagle , they share that from Steve Jobs and Dick Costolo to Larry Page and Sundar Pichai, these big names in Silicon Valley give credit to Campbell for much of their success. Campbell, who died in 2016, started his career as a football coach at Boston College and Columbia then switched to business in 1979. As leaders at Google for more than a decade, Schmidt, Rosenberg, and Eagle had the benefit of experiencing Campbell’s executive coaching firsthand. In addition, for the book, the authors interviewed over 80 people with whom Campbell also worked. Through stories from those interviews, Trillion Dollar Coach features specific strategies and action ste...
That is a great advice! Soft skills, knowledge and background, and ending a conversation properly are all equally important, but as soon as the conversation ends, it is still the clients who will be responsible for the concerns and advice you give them. So you might as well create a situation for them wherein they will be encouraged to strive rather than motivating them directly, the credits will still be yours anyway.
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