Former Verizon Wireless CEO Teaches Leadership Lessons In New Book
Former Verizon Wireless CEO Denny F. Strigl offers a revealing insight into how he led the company in his new book, Managers, can you hear me now? -- co-authored by Frank Swiatek.
Strigl shares all the skills and techniques he used at Verizon to shape the company's corporate culture where he says he:
- Built trust, respect and integrity
- Reinforced priorities
- Drove accountability
- Managed distractions
- Set a mindset of success
- Created a culture of performance
- Chapter summary points
- Action guide
- Self-assessment questions
- Saying what they meant and meaning what they said
- Seeking input and feedback from their teams
- Treating people with dignity
- Being dependable in meeting commitments
- Creating clear focus and objectives for employees
- Creating a climate of open, honest, and direct communication
- When results are achieved, pride builds. When pride builds, so does confidence. With confidence comes the desire to do even better. Trust and loyalty then grows. Good managers, therefore, drive results.
- The best managers not only want to hear about problems, but also encourage their employees to tell them when they encounter problems or issues they feel are not right.
- The best way to keep customers happy is to make sure every contact they have with your organization is a positive experience--whether they are placing an order, asking a question, reading an invoice, etc.
- When you have an idea, if you can't say it on one-half of one side of one sheet of paper, you haven't thought it through clearly enough to get anybody to understand it.
- Take ownership
- Assume responsibility
- Make decisions
- Act with a sense of urgency
- Take the extra steps necessary to solve problems
- Met commitments
- Achieve superior results
- Don't complain or commiserate with others
Thanks to the author for providing me an advance copy.