Book Review: Conflict 101
Handling conflict is one of the most difficult things a leader has to deal with. Unfortunately, conflict in the workplace is inevitable.
- In fact, research shows that 42 percent of a manager's time is spent addressing conflict. And, over 65 percent of performance problems are caused by employee conflicts.
Fortunately, in Susan H. Shearouse's new book, Conflict 101, you can learn:
- How conflict is created
- How we respond to conflict
- How to management conflict more effectively
I found particularly helpful in the book the definitions of the following five different types of conflict and then how best to deal with each:
- Problems to solve
- Intractable situation
Shearouse does a good job of teaching effective ways to:
- Confronting conflict at the earliest possible level when it's easiest to resolve
- Become more aware of how different people deal with conflict
- Have the courage to admit mistakes
- Rethink anger
- Foster compromises and collaborations
- Keep a sense of humor and sense of empathy
- Build trust among coworkers
- Harness negative emotions
- Encourage apologies and forgiveness
- Use a solution-seeking approach
- Say what needs to be said
Note: Thanks to the author for sending me an advance copy of the book.