How To Combat Workplace Stress One Conversation At A Time

In Fierce Resilience, author Edward Beltran, CEO of Fierce Inc., presents a groundbreaking approach to reducing workplace stress and building resilience through conversation.

As technology, isolation, and productivity pressures increasingly contribute to workplace stress, Beltran offers a science-based model that identifies and neutralizes individual stress triggers.

By leveraging the power of conversations, individuals discover:

their unique stressors.
how to master skills to neutralize stressors.
ways to build unwavering resilience that elevates their emotional well-being.

“This book is aimed at people who are part of any type and size of workplace: in-person, hybrid, or virtual,” says Beltran. “I share personal anecdotes, case studies, exercises, practical guidance, and actionable strategies.”

In the book, Beltran redefines resilience as the courage to self-assess and act. It is about being brave enough to face stress head-on, understand its roots, and take meaningful action to overcome it.

True resilience involves three key elements:

Courage
Self-awareness
Action

“Resilience is not something you're born with—it's something you build,” explains Beltran. With the right tools and mindset, you can turn stress into a source of strength, enabling you to adapt and excel, no matter the challenge.”

The book demonstrates for readers how to:

Address timely topics relevant to today's business and personal challenges.
Tackle the root causes of stress in relationships and interactions.
Explore the impact of human interactions and perceptions on organizational health.
Utilize modern biometrics to identify personal triggers and stress factors.
Navigate an improved work and life balance.
Demonstrate the power of structured dialogue in unraveling misunderstandings and addressing stress directly.

Finally, one of my favorite parts of the book is where Beltran explains how to give and receive praise. His best practices for these types of Feedback Conversations include for:

Giving praise

Experience: Look for the where, when and what.

When and where did you observe the behavior?

Give specifics and details.

Saying “Good Job” is not enough.

Explore: Get curious.

Ask questions that help you incorporate the feedback.

Have you received feedback like this before?

Where does this land for the recipient in his/her map of where they are and where they are going?

Explain: Clarify why it matters.

Articulate why they deserve to hear this feedback.

Tell how it impacts you and others in the best of ways.

Receiving Feedback

Experience: Look for what, when, and where.

Listen carefully to what’s being said and how.

Say, “Thank you.”

Decide what you can learn from the feedback.

Explore: Get curious.

First, be curious and genuinely open to learning.

Ask for clarification and specific examples. Ask when and where you have been observed doing that behavior. For how long has it been going on? What is the impact of that behavior on the person giving the praise, the team, and the organization?

Explain: Clarify why it matters.

Take responsibility for the impact and present your thoughts.

Reiterate gratitude for the feedback and share why it is important to you.

Articulate your future focus.

___

Beltran brings over 20 years of experience from big names like Arthur Anderson and PwC, the leadership development industry, and tech innovation to his new book.

Thank you to the book’s publisher for sending me an advance copy of the book.

Comments

Use A Board Of Advisors

David Burkus often provides valuable comments to my various Blog postings, and he's a person who effectively uses a board of advisors, instead of mentors, to help him achieve success. "I've found that in my life, it was easier and more effective to set up a board of advisors," said Burkus, the editor of LeaderLab . "This is a group of people, three to five, that have rotated into my life at various times and that speak into it and help me grow. I benefit from the variety of experience these people have." LeaderLab is an online community of resources dedicated to promoting the practice of leadership theory. Its contributors include consultants and professors who present leadership theory in a practitioner-friendly format that provides easy-to-follow explanations on how to apply the best of leadership theory. Community users can download a variety of research reports and presentations about leadership and leadership versus management. For example, a pr...

Ask Your Customers To Help You Write Your Strategic Plan

Mike Brown, the founder of the Kansas City company called, The Brainzooming Group, encourages business leaders to solicit feedback from their customers when creating a strategic plan. Brown recently wrote in Smart Companies Thinking Bigger magazine, that you should “ask a group of current, former and potential customers the following questions:" If you’re a current or former customer, why did you start using us? What have we done in the past to make your biggest challenges more difficult? If you still use us, why do you continue to do so? If you don’t use us currently, what are some of the reasons why you don’t? “These questions are designed to allow your customers to share their perspectives and opinions openly, not rate performance on a numerical scale,” explained Brown. He explained that the answers to the questions will provide you valuable insight into : Your current strengths and weaknesses Opportunities to more successfully help your customers Potential challen...

Resolve To Find A Mentor In 2011

Having a mentor is one of the best things you can do to advance your career as a leader. So, decide today to secure a mentor who will work with you during 2011. Make that one of your New Year’s resolutions. A mentor can benefit leaders new to their leadership role and they can benefit experienced and seasoned leaders, as well. A strong mentoring relationship allows the mentor and the mentee to develop new skills and talents, to build confidence, and to build self-awareness. Proper mentoring takes a commitment from both parties and it takes time to develop and to reap the rewards of the relationship. Plan to work with your mentor for no less than three months, and ideally for six months or longer. When seeking out a mentor, think about these questions: 1. Will the relationship have good personal chemistry? 2. Can this person guide me, particularly in the areas where I am weakest? 3. Will this person take a genuine interest in me? 4. Does this person ha...

Top Five Factors That Drive Employee Loyalty

A 2010 survey by the Society for Human Resource Management shows that job security is what matters most to employees. And, having that job security helps to keep employees loyal. Okay, that's really not too surprising during these times of high unemployment. Next on the list is benefits . The unstable economy, coupled with rising health care costs, make employer offered benefits more important than ever. Third on the top five list is an employee's opportunity to use his/her skills . When employees feel good about their jobs and their abilities, and clearly know they are contributing to their organization they remain engaged and loyal. In fourth place is an organization's financial stability . Compensation came in fifth on the top five list. Employee pay often is not the most important driver for employee retention. Despite study after study that shows pay is not the top reason employees stay with a company, research results like these often surpris...

Give Positive Feedback. Don't Praise.

There is an important difference between giving your employees positive feedback and giving them praise . Positive feedback focuses on the specifics of job performance. Praise, often one-or two-sentence statements, such as “Keep up the good work,” without positive feedback leaves employees with empty feelings. Worse yet, without positive feedback, employees feel no sense that they are appreciated as individual talents with specific desires to learn and grow on the job and in their careers, reports Nicholas Nigro, author of, The Everything Coaching and Mentoring Book . So, skip the praise and give positive feedback that is more uplifting to your employees because it goes to the heart of their job performance and what they actually do. An example of positive feedback is : “Bob, your communications skills have dramatically improved over the past couple of months. The report that you just prepared for me was thorough and concise. I appreciate all the work you’ve put into it, as...

5 Tips For Generating Ideas From Employees

Your employees have lots of ideas. So, be sure you provide the forums and mechanisms for your employees to share their ideas with you. Hold at least a few brainstorming sessions each year, as well. And, when you are brainstorming with your employees, try these five tips: Encourage ALL ideas. Don't evaluate or criticize ideas when they are first suggested. Ask for wild ideas. Often, the craziest ideas end up being the most useful. Shoot for quantity not quality during brainstorming. Encourage everyone to offer new combinations and improvements of old ideas.

Reach Communications & Leadership Expert David Grossman Via His New App

If you haven't engaged with David Grossman's website, Blog and incredibly useful eBooks, make a point of checking them all out at his website for The Grossman Group. David just launched his new App, called " Ask David ." Via the App, David promises to bring his communications industry expert advice and wisdom right to your fingertips. Topics covered include: Employee engagement Internal communications Change management Leadership effectiveness Crisis messaging Diversity and inclusion

What To Think About For Next Year

Hopefully, 2011 will be better for most businesses. As you start to think about what you can add into your budget and plan for 2011 (that you may have cut from your budget the past couple years), consider these "best company" practices for your workplace: •Mentoring programs, especially for new employees •Volunteer opportunities/days •Lunches with the CEO or president •On-site wellness fairs •Pep rallies •Telecommuting programs •Summer picnics for employees and their families •Retention bonuses •Lending libraries •Unlimited sick days •Employee team sports after hours, such as bowling and baseball •On-site child care services •Awarding vacation time in exchange for community volunteering time •Employee pot-luck breakfasts •Monthly birthday parties •On-site fitness equipment •Frequent town hall meetings with upper management •Subsidized gym memberships •Leadership development programs •Time given to employees to spend on work related items outside their ...

The Different Roles Of A Coach And A Mentor

Author Kristi Hedges , in her book, The Power of Presence , provides these explanations of the roles of a coach and of a mentor and how they differ from each other: The Coach shows empathy through a mixture of tough love and strong support. The coach is not afraid to push you because she sees the best in you. This leader has a good sense of what's going on in the rest of your life and isn't afraid to mention it as it relates to your performance and potential. The Mentor makes you feel that your success is always top of mind. Mentors have your back to guide you along in your career. They will act as a confidante as you hash through ideas and won't hold it against you as your iterate. Because they have done well, they operate from a point of helping others do the same.

Do You Really Need To Read Leadership Books?

The answer is yes. And, fortunately, there are lots out there to select from. However, if you don't have time to read books about how to be an effective and good leader, you can select a few words from the list below and then practice what those words mean, as you lead your team every day. Leaders on the LinkedIn Executive Suite group came up with these nearly 50 words in answer to a discussion topic I posted in the group forum: " A Good Leader Is [insert one word]." A big thank you to that group for this valuable list. Accountable Adaptable Approachable Authentic Aware Bold Brave Candid Caring Clear Challenging Charismatic Compassionate Courageous Credible Decisive Dedicated Ethical Empowering Engaged Fearless Forward-Thinking Gracious Honest Humble Inclusive Influential Inspiring Intuitive Loyal Mindful Moral Motivating Objective Open Passionate Pro-active Receptive Responsible Respectful Skilled S...

Eric Jacobson On Management And Leadership

Search This Blog