Effective Listening Do's And Don'ts


Here are some great tips from Michelle Tillis Lederman's book, The 11 Laws of Likability.  They are all about:
  • what to do and what not to do to be a leader who's an effective listener:
Do:
  • Maintain eye contact
  • Limit your talking
  • Focus on the speaker
  • Ask questions
  • Manage your emotions
  • Listen with your eyes and ears
  • Listen for ideas and opportunities
  • Remain open to the conversation
  • Confirm understanding, paraphrase
  • Give nonverbal messages that you are listening (nod, smile)
  • Ignore distractions
Don't:
  • Interrupt
  • Show signs of impatience
  • Judge or argue mentally
  • Multitask during a conversation
  • Project your ideas
  • Think about what to say next
  • Have expectations or preconceived ideas
  • Become defensive or assume you are being attacked
  • Use condescending, aggressive, or closed body language
  • Listen with biases or closed to new ideas
  • Jump to conclusions or finish someone's sentences

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