Why Experience Should Come Last When Hiring And Promoting

In Leigh Branham's terrific book, The 7 Hidden Reasons Employees Leave, he quotes these sound insights from Dee Hock, the founder and former CEO of Visa:

Hire and promote first on the basis of integrity; second, motivation; third, capacity; fourth, understanding; fifth, knowledge; and last and least, experience.

Hock explains that:

Without integrity, motivation is dangerous
Without motivation, capacity is impotent
Without capacity, understanding is limited
Without understanding, knowledge is meaningless
Without knowledge, experience is blind

She concludes that experience is easy to provide and quickly put to use by people with all the other qualities.

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