Why Experience Should Come Last When Hiring And Promoting


In Leigh Branham's terrific book, The 7 Hidden Reasons Employees Leave, he quotes these sound insights from Dee Hock, the founder and former CEO of Visa:
  • Hire and promote first on the basis of integrity; second, motivation; third, capacity; fourth, understanding; fifth, knowledge; and last and least, experience.
Hock explains that:
  • Without integrity, motivation is dangerous
  • Without motivation, capacity is impotent
  • Without capacity, understanding is limited
  • Without understanding, knowledge is meaningless
  • Without knowledge, experience is blind
She concludes that experience is easy to provide and quickly put to use by people with all the other qualities.

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