Effective Listening Traits



In a couple weeks, AMACOM, a division of the American Management Association, will release Michelle Tillis Lederman's new book, The 11 Laws of Likability.  I'm nearly finished reading the advance copy AMACOM sent me and will post a book review soon.

In the meantime, here are some great reminders from Lederman's book on listening -- what to do and what not to do to be a leader who's an effective listener:

Do:
  • Maintain eye contact
  • Limit your talking
  • Focus on the speaker
  • Ask questions
  • Manage your emotions
  • Listen with your eyes and ears
  • Listen for ideas and opportunities
  • Remain open to the conversation
  • Confirm understanding, paraphrase
  • Give nonverbal messages that you are listening (nod, smile)
  • Ignore distractions
Don't:
  • Interrupt
  • Show signs of impatience
  • Judge or argue mentally
  • Multitask during a conversation
  • Project your ideas
  • Think about what to say next
  • Have expectations or preconceived ideas
  • Become defensive or assume you are being attacked
  • Use condescending, aggressive, or closed body language
  • Listen with biases or closed to new ideas
  • Jump to conclusions or finish someone's sentences

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