I really like these 10 guiding business principles that San Antonio, TX headquartered insurance company USAA has lived by: Exceed customer expectations Live the Golden Rule (treat others with courtesy and respect) Be a leader Participate and contribute Pursue excellence Work as a team Share knowledge Keep it simple (make it easy for customers to do business with us and for us to work together) Listen and communicate Have fun Too many companies don't make it simple for their customers to do business with them. Is it easy for your customers to: Buy from you? Make returns? Get pricing and terms? Receive timely responses to their e-mails? Quickly get answers when phoning your company? You can find more examples of companies with impressive guiding principles in the book, 1001 Ways To Energize Employee s .
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Today, the following expert business and leadership book authors shared their advice for how to effectively lead during 2021 . My question to them was: What is your advice for leaders as we enter what is surely to be a challenging 2021 for most businesses? Fred Dust -- Author of Making Conversation: Seven Elements of Meaningful Communication “There’s been a surprisingly joyful outcome of 2020—quite simply, leaders are seeing those they lead as humans. They’ve seen them wrestling with children, in trying to manage personal and professional challenges at home, more Zoom gaffes than we can count, etc., which has given employers a deeply humanistic view of those they manage. “The converse is also true. Mangers, leaders, and CEOs are grappling with the same—noisy toddlers, spouses who are also navigating unprecedented schedules, faulty technology, etc. This recognition of humanity is significant—I myself paused a team meeting yesterday when I noticed one of my coll
Here are some great tips from Michelle Tillis Lederman's book, The 11 Laws of Likability . They are all about: what to do and what not to do to be a leader who's an effective listener : Do : Maintain eye contact Limit your talking Focus on the speaker Ask questions Manage your emotions Listen with your eyes and ears Listen for ideas and opportunities Remain open to the conversation Confirm understanding, paraphrase Give nonverbal messages that you are listening (nod, smile) Ignore distractions Don't : Interrupt Show signs of impatience Judge or argue mentally Multitask during a conversation Project your ideas Think about what to say next Have expectations or preconceived ideas Become defensive or assume you are being attacked Use condescending, aggressive, or closed body language Listen with biases or closed to new ideas Jump to conclusions or finish someone's sentences
Getting feedback is an important way to improve performance at work. But sometimes, it can be hard to seek out, and even harder to hear. “Feedback is all around you. Your job is to find it, both through asking directly and observing it,” says David L. Van Rooy, author of the new book, Trajectory: 7 Career Strategies to Take You From Where You Are to Where You Want to Be . As today's guest post, Van Rooy offers these six tips for how to get the feedback you need to improve performance at work . Guest Post By David L. Van Rooy 1. Don’t forget to as k : One of the biggest mistakes people make is assuming things are going perfectly (until they make a catastrophic mistake). By not asking, you’re missing out on opportunities for deep feedback: the difficult, critical feedback that gives you constructive ways to improve. 2. Make sure you listen : Remember, getting feedback is about improving your performance, not turning it into a “you versus the
The following 10 leadership and business book authors recently answered this question for me: Question: While we surely will find ourselves challenged by COVID-19 in the foreseeable future, what is the most important thing a leader can do as they lead their business/organization? “Leaders have had some great opportunities as a result of COVID-19. Topping the list: hire the best people, not just the best people geographically convenient. The world just gave permission to have people working remotely. Take advantage. As a bonus tip, it is more important than ever to remember that your team is made of humans and this is an extremely difficult time for humans. Build in extra supports for your team.” -- Michael Solomon and Rishon Blumberg, co-authors of, Game Changer . “First, don’t allow yourself to become so overwhelmed and distracted by the uncertainties—what you don’t know—that you lose sight of what you do know, and what you can control. Second, you must establish a protocol for
In Bob Rosen ’s book, Grounded: How Leaders Stay Rooted In An Uncertain World , he explains that there are six dimensions of being a healthy leader: Physical health : how you live. How you manage your mind and body – managing your energy and living a peak performance lifestyle. Emotional health : how you feel. This is about being self-aware and having positive emotions and the ability to be resilient, catching yourself when you have a counterproductive thought. This also includes seeking feedback from others about how you act and trying to be more reflective. Intellectual health : how you think. This is about asking questions, being deeply curious and seeing changes as an opportunity to grow, learn and reassess the way you see and talk about the world. Social health : how you interact. This is about authenticity. How do you build relationships? Are you being honest about yourself? Are you comfortable being vulnerable? Do you consider other people’s viewpoints? Vocational health : how
I really like these 10 guiding business principles that San Antonio, TX headquartered insurance company USAA lives by: Exceed customer expectations Live the Golden Rule (treat others with courtesy and respect) Be a leader Participate and contribute Pursue excellence Work as a team Share knowledge Keep it simple (make it easy for customers to do business with us and for us to work together) Listen and communicate Have fun Too many companies don't make it simple for their customers to do business with them. Is it easy for your customers to: Buy from you? Make returns? Get pricing and terms? Receive timely responses to their e-mails? Quickly get answers when phoning your company? You can find more examples of companies with impressive guiding principles in the book, 1001 Ways To Energize Employees .
With 2021 fast approaching, it's time to identify your New Year's Resolutions for next year. To get you started, how about selecting one or more of these 70 New Year's resolutions for leaders? Perhaps write down five to ten and then between now and January 1, think about which couple you want to work on during 2021. Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance Constantly challenge your team to do better Celebrate your employees' successes, not your own Err on the side of taking action Communicate clearly and often Be visible Eliminate the cause of a mistake View every problem as an opportunity to grow Summarize group consensus after each decision point duri
If you are leading an organization and are the last person to interview a candidate, focus your questions more on trying to see if the person is a cultural fit. Here are a few questions to pose to potential new hires (from the book, Advisory Leadership : What motivates you? What are you passionate about? (Finding out what people are passionate about and why is a great window into someone's personality.) What are you telling your family/spouse about our company? (This question often takes candidates off guard and results in some often very honest answers.) What did you enjoy most/find most challenging in your last position? (There are no right or wrong answers, necessarily. This question is a great assessment of the candidate, especially when considering certain roles.) What opportunities do you see for yourself here?
My favorite takeaways from the book, Becoming The Best , by Harry M. Jansen Kraemer, Jr. , are: Your best self is not about perfection (an impossible and, therefore, futile goal). It is about becoming consistently disciplined and focused, making sure you challenge yourself to truly be your best self—instead of becoming complacent, convinced that you have arrived. No matter how good you are, you can always be better. Being your best self is a lifelong commitment. True self-confidence and genuine humility are the distinguishing characteristics that will showcase your values and highlight your authenticity. A best team is formed when people are self-reflective, understand themselves, and come together with a sense of common purpose. It takes each person operating as her or his best self for the group to function extremely well together. As their best selves, team members are self-reflective, balanced, have self-confidence, and are genuinely humble.