How To Listen And Learn As A Leader


In John Baldoni's bookThe Leader's Guide to Speaking with Presence, he provides these tips for listening as a leader and learning as a leader:

When Listening As A Leader:
  • Look at people when they are speaking to you. Make eye contact.
  • Ask open-ended questions, such as "Tell me about..." or "Could you explain this?"
  • Consider the "what if" question:  "What if we looked at the situation like this?"
  • Leverage the "why" question:  "Why do we do it this way?"
  • Employ the "how" question:  "How can you do this?"
When Learning As A Leader:
  • Reflect on what people have told you.
  • Think about what you have not observed.  Are people holding back?  If so, why?
  • Consider how you can implement what you have observed.
  • Get back to people who have suggested ideas to you and thank them.
  • Look for opportunities to collaborate with others.
For nearly 20 years, Baldoni has coached and consulted for a number of leading companies in a variety of different businesses, ranging from automotive and banking to computers, high technology, fast food, and packaged goods. 

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