Skip to main content

Take Command -- How To Be A First Responder In Business (Interview With Author Jake Wood)

October 14 brings a powerful new book full of leadership lessons for "how to be a first responder in business."

Jake Wood, author of, Take Command, weaves together hard-learned lessons in leadership and teamwork from his experiences in college football, as a former Marine sniper and as cofounder and CEO of Team Rubicon -- a disaster relief organization that unites military veterans with first responders deployed to areas hit by natural disasters.

"While most of our jobs don't involve leading a tour of Marines through an ambush, or rushing into a relief zone just decimated by a hurricane, in today's fast-paced, hyper-competitive business environment, we are ALL on the front lines, says Wood.  "And we can all benefit from a strategic way to approach problems and decisions," he adds.

That approach includes:

  • Being prepared
  • Making decisions
  • Acting



In his book, Wood teaches readers how to:

  • have clarity of mind and purpose when chaos is all around you
  • act when others are paralyzed
  • operate at peak performance under risk
  • adapt in the face of the unexpected
  • deliver in the clutch
In other words, how to accept responsibility, how to handle pressure, how to manage fear, how to build a team, and how to get the job done.  

And, how to be prepared -- physically, mentally and emotionally.

This week, Wood, answered questions about his book, the lessons he teaches, and the remarkable work of Team Rubicon.


Operation:  Starting Gun in Moore, OK, Summer 2013
Photo By:  Kirk Jackson, Team Rubicon

1.  What leadership skills did you learn playing football that then served you well as a Marine?

Wood:  Football taught me a lot about the power of understanding roles.  My coach, Barry Alvarez, used to yell "know your role." It was important on a team consisting of everything from All Americans to water-boys to communicate each person's importance and impact.

When people know how they're supposed to contribute, and what their contribution means, then they are much more likely to contribute effectively.  This isn't always easy to accomplish.  Take me for instance.  I came to Wisconsin on a full athletic scholarship and fully expected to become a starter and, hopefully, an NFL draft pick.  A few surgeries later I found my role relegated to that of a back up and mentor to a rising star.  It was a tough pill to swallow, but I clearly understood that my role as a leader from the rear and as a mentor helped contribute to the success of the team.

Additionally, Coach Alvarez used to always talk about "controlling the controllables."  In a football game, as in life, there are always going to be circumstances and events beyond your control.  If you don't have a firm grasp of yourself, it's easy to have those moments create a negative impact on your ability to succeed.  However, if you only focus on that which you control - be it your preparation the week before the game, or your attitude in the huddle - then you become a master of your own output, and that primes you for success.

2.  For some, achieving peak physical, mental and emotional (soul) preparation can be difficult.  Which one is most important if you have to prioritize one?

Wood:  I'd never recommend one over another, but I do think that physical preparation is the easiest to manipulate and control.

No matter one's starting point for physical stamina or fitness, there are clear steps (sometimes literally) that can be taken for incremental improvement.  Physical preparation in the business world is less about becoming a Navy SEAL and more about learning how to set goals, overcome challenges, and get in the habit of incremental improvement.  From this one can gain the self confidence and discipline needed to address the other two areas.



3.  Why do so many leaders and companies struggle with being transparent?

Wood:  I think it boils down to fear.  They ask, "if I make this information readily available then someone might be able to formulate their own opinion about X."  Weak leaders and unhealthy organizations fear decentralized power and intellectually empowered small-unit leaders because they're difficult to "control."  But if you have established a strong organizational culture and have clearly articulated the vision and strategies of the organization then there's nothing to fear.

4.  To take command, you must prepare, analyze, decide and act.  In your encounters with business and organizations where do many of them often fall short and why might that be?

Wood:  That's a tough question.  Frankly, it is probably pretty evenly split between those who have an impulse toward action but regularly fail to prepare and analyze; and those that over prepare and analyze to the point where they're too paralyzed to make a decision.

I think that seeing decision making and action as a cyclical process that begins (and ultimately ends) with preparation and analysis forces leaders to find a good rhythm that has them constantly moving through the loop.  Having a frank conversation with those in your organization about the danger of analysis without action, and of action without analysis, is a good start.

When we talk about this at Team Rubicon, we've boiled it down into four things that we value in our employees, the first three of which are relevant here: See shit that needs to get done, Get shit done, and Thrive when shit hits the fan.  If you are that person just described then you'll be a good fit for us.

5.  Of the 50 missions Team Rubicon has been involved in, which one has been the most rewarding for you and why?

Wood:  It's certainly tough.  I don't think I'll ever see another event like Haiti from the perspective that I did--that is, boots on the ground within days of the event.  It was an event of biblical proportions, and of course launched our organization.  However, I really look back on our first domestic mission in Tuscaloosa, AL as a turning point, both for our organization and for me personally.  It took place about three weeks after my sniper partner, Clay Hunt, took his own life.  Having the ability to find my own purpose and center that soon after his tragic suicide really proved helpful.

Plus, while on that mission we leaned in the middle of the night that bin Laden had been killed.  It was a bittersweet moment that seemed to bring some closure to many of the veterans around the campfire that night.  It certainly did for me.



Jake Wood is cofounder and CEO of Team Rubicon and a former Marine sniper with tours in Iraq and Afghanistan. He has been profiled by Forbes, People, and on CNN and has been named a 2012 CNN Hero and awarded the 2011 GQ Better Men Better World Award.

Team Rubicon (TR) is a disaster relief organization that unites military veterans with first responders to rapidly deploy emergency response team to areas hit by natural disasters.  TR is widely recognized for its organizational efficiency and ability to be one of the first to reach the most devastated, remote, and need areas.  Since, 2010, Team Rubicon has been instrumental in over 50 missions ranging from South Sudan and Haiti, to Joplin, Missouri and Hurricane Sandy.

Comments

Popular posts from this blog

Don't Delay Tough Conversations With Your Employees

If you have an employee who needs to improve his/her performance don't delay the tough conversation with them. If you don't address the issue right now, the employee has little chance to improve, and you'll only get more frustrated. Most employees want to do a good job. Sometimes they  just  don't know they aren't performing up to the required standards. Waiting until the employee's annual performance appraisal to have the tough conversation is unhealthy for you and the employee. So, address the issue now. Sit down with your employee in a private setting. Look them in the eye. First, tell them what they do well. Thank them for that good work. Then, tell them where they need to improve. Be clear. Be precise. Ask them if they understand and ask them if they need any help from you on how to do a better job. Explain to them that your taking the time to have the tough conversation means you care about them. You want them to do better. You believe they can do better. ...

Seven Ways To Stay Motivated

To learn how to stay motivated, read  High-Profit Prospecting , by  Mark Hunter . It's a powerful read that includes counterintuitive advice and cutting-edge best practices for sales prospecting in today's business world. Today, I share one of my favorite sections of the book where Hunter describes his  seven things motivated people do to stay motivated : Motivated people  ignore voices in their lives . These might be people in the office and friends who have bad attitudes. They're out there, and if you're not careful, they'll control you, too. Motivated people  associate with highly motivated people . Just as there are negative people in the world, there are also positive people. Your job is to make sure you spend as much time with the positive people as possible.  Motivated people simply  look for the positive in things . Positive people count it an honor to live each day, learn from others, and impact positively those they meet. Positive people take...

Why Your Middle Managers Are So Important

The book,  Power To The Middle , shows how  managers  are the crucial link between a company’s ground floor and top brass. “Too often company leaders view middle managers in a negative light as expendable employees who can slow down productivity and overall strategy,” explain the book’s authors and McKinsey partners  Bill Schaninger ,  Bryan Hancock , and  Emily Field .  “However, new KcKinsey research reveals that this outdated perspective needs to change and that well-developed managers  are  the strategy that companies must prioritize to succeed today,” they add.  Most importantly, by the end of their book, the authors sum up their insights and provide a  playbook  that will help senior leaders let go of the command-and-control mindset that has hobbled their managers for so long.  The authors define middle managers as the people who are at least once removed from the front line and at least a layer below the senior lead...

The 12 Ways Marriott Practices Good Leadership And Customer Service

The next time you stay at a Marriott hotel look in the nightstand drawer for Marriott's booklet that highlights its milestones and tells the Marriott story. In the booklet, you'll find the following 12 ways that Marriott practices good leadership AND customer service : Continually challenge your team to do better. Take good care of your employees, and they'll take good care of your customers, and the customers will come back. Celebrate your people's success, not your own. Know what you're good at and mine those competencies for all you're worth. Do it and do it now. Err on the side of taking action. Communicate. Listen to your customers, associates and competitors. See and be seen. Get out of your office, walk around, make yourself visible and accessible. Success is in the details. It's more important to hire people with the right qualities than with specific experience. Customer needs may vary, but their bias for quality never does. Elimin...

10 Quotes From The 5 Levels Of Leadership -- John C. Maxwell

Soon I'll post my full review of John C. Maxwell's latest book, The 5 Levels of Leadership .  In the meantime, here are some of my favorites quotes from the book that I believe should become a must-read book by any workplace/organizational leader: Good leadership isn't about advancing yourself.  It's about advancing your team. Leaders become great, not because of their power, but because of their ability to empower others. Leadership is action, not position. When people feel liked, cared for, included, valued, and trusted, they begin to work together with their leader and each other. If you have integrity with people, you develop trust.  The more trust you develop, the stronger the relationship becomes.  In times of difficulty, relationships are a shelter.  In times of opportunity, they are a launching pad. Good leaders must embrace both care and candor. People buy into the leader, then the vision. Bringing out the best in a person is often a catal...

Why A Team Needs More Than Strong Leaders

The book,  Team Players , by leadership expert and  New York Times  bestselling author,  Mark Murphy , explains why a team needs more than strong leaders—it needs the right mix of  five roles and talents  to succeed.   In addition, Murphy reveals that the secret to extraordinary teams isn’t making everyone the same—it’s embracing and leveraging fundamental differences through those five distinct team roles. No amount of teambuilding, trust, or cohesion can overcome having the wrong mix of people in the room.   The five essential roles and talents are:   The  Director  assumes a leadership role   within the team, guiding its direction and making important, difficult, and even unpopular decisions.   The  Achiever  immerses themselves in the details of accomplishing tasks and getting things done, with a keen eye for delivering error-free work.   The  Stabilizer  keeps the team on track with meticulous...

Effective Listening: Do's And Don'ts

Here are some great tips from Michelle Tillis Lederman's book, The 11 Laws of Likability .  They are all about: what to do and what not to do to be a leader who's an effective listener : Do : Maintain eye contact Limit your talking Focus on the speaker Ask questions Manage your emotions Listen with your eyes and ears Listen for ideas and opportunities Remain open to the conversation Confirm understanding, paraphrase Give nonverbal messages that you are listening (nod, smile) Ignore distractions Don't : Interrupt Show signs of impatience Judge or argue mentally Multitask during a conversation Project your ideas Think about what to say next Have expectations or preconceived ideas Become defensive or assume you are being attacked Use condescending, aggressive, or closed body language Listen with biases or closed to new ideas Jump to conclusions or finish someone's sentences

How To Survive, Reset And Then Thrive

“Uncertainty is here to stay. Rather than seeing it as an obstacle to overcome, integrate it into your strategic approach to invigorate your high-growth potential and outperform competition under any market condition,” explains  Rebecca Homkes , author of the book,  Survive, Reset, Thrive .   “Most books aren’t honest enough about how hard it is to  reset ,” adds Homkes. Yet, resetting and leaning into change is essential. “If you are ready to embrace change as a central element of your growth strategy, this book is for you.” Homkes’ book is a timely, comprehensive, and essential read for business leaders looking to take the next step toward ensuring high growth for their companies. The book brings together more than 15 years of Homkes working directly with high-growth companies of all sizes and across a wide variety of industries.   Survive, Reset, Thrive (SRT) is a practical and innovative  interconnected three-mode approach :   Survive : Stabil...

Chick-fil-A Serves Up 11 Leaders On May 6

On May 6 , the quick-service chicken restaurant chain, Chick-fil-A will serve up more than chicken.  Because, that's the day when the chain's President and COO Dan Cathy brings together 10 influential leaders during a one-day leadership " Leadercast " available at hundreds of locations around the U.S. and overseas. "We desire to influence leaders at every level within an organziation. Whether you are leading a team of 2,000 or just yourself, the Chick-fil-A Leadercast is designed to help you use your voice to create positive change," explains the organization. I am a big fan of Chick-fil-A because of its customer service.  It is also known as a company that has built its success on core values and its focus on developing leaders .  I also like that employees respond with "my pleasure" instead of "no problem" when customers say "thank you." Chick-fil-A says leaders can express themselves with five voices (described below i...

6 Ways To Seek Feedback To Improve Your Performance In The Workplace

Getting feedback is an important way to improve performance at work. But sometimes, it can be hard to seek out, and even harder to hear.  “Feedback is all around you. Your job is to find it, both through asking directly and observing it,” says David L. Van Rooy, author of the new book,  Trajectory: 7 Career Strategies to Take You From Where You Are to Where You Want to Be . As today's guest post, Van Rooy offers these  six tips for how to get the feedback you need to improve performance at work . Guest Post By David L. Van Rooy 1.       Don’t forget to as k :  One of the biggest mistakes people make is assuming things are going perfectly (until they make a catastrophic mistake). By not asking, you’re missing out on opportunities for deep feedback: the difficult, critical feedback that gives you constructive ways to improve. 2.       Make sure you listen :  Remember, getting fee...