Being a good listener is absolutely essential to being an effective leader.
When you really listen, you:
- Remember names and facts correctly.
- Hear "between the lines."
- Show respect.
- Learn more about what's going on within your workplace.
- Look at the person who's speaking to you. Maintain eye contact.
- Watch for non-verbal clues, body language, gestures and facial expressions.
- Eliminate all distractions. Don't multi-task.
- Ask questions that let the other person know you have heard them, and that you want to learn more.
- Don't interrupt.
- Don't finish the other person's sentences.
- Avoid using words, such as "no," "but," and "however," when you respond.
- Don't prejudge.
- Display a friendly, open attitude and body language.
- Ask questions to clarify what you heard.