Eric Jacobson On Management And Leadership

This fall brought a new book and step-by-step guide for specialists, professionals, managers and independent contracts who want to achieve success in their work. Specifically, the book teaches how to demonstrate the value of your initiatives, using a simplified version of the  ROI Methodology .  Patricia Pulliam Phillips  and  Jack J. Phillips , authors of the book,  Show The Value Of What You Do , developed the ROI Methodology in the 1970s and refined it in the 1980s when their first book describing the process was published. The ROI Methodology was implemented globally in the 1990s and since then has become one of the most used evaluation systems in the world, as it is used routinely in more than 6,000 organizations in 70 countries.  This new book describes  six easy steps  to measure and improve the success of any project, program, initiative, or work that you do.  “Our goal is to help individuals and teams achieve and measure success and ...

You can't lead if your employees, team or followers don't trust you. Building trust takes  energy, effort and constant attention  to how you act. To help build trust, follow these 16 tips , recommended by author  Susan H. Shearouse : Be honest Keep commitments and keep your word Avoid surprises Be consistent with your mood Be your best Demonstrate respect Listen Communicate Speak with a positive intent Admit mistakes Be willing to hear feedback Maintain confidences Get to know others Practice empathy Seek input from others Say "thank you"

From the must-read book,  Compassionate Leadership , is this recommendation about decision making from authors  Rasmus Hougaard  and  Jacqueline Carter :  Every time you are faced with a difficult decision you can share the nature and tone of your leadership by asking:  Will this have a positive impact on my colleagues’ genuine happiness and well-being? Will this action inspire others in a positive way? Will I be proud of this in 10 years?  Let compassionate leadership principles guide you.

These quotes truly inspire me and hopefully they will inspire you as well : “The three common characteristics of best companies -- they care, they have fun, they have high performance expectations.” -- Brad Hams “The one thing that's common to all successful people: They make a habit of doing things that unsuccessful people don't like to do.” -- Michael Phelps “It is amazing what you can accomplish if you do not care who gets the credit." -- Harry S. Truman “The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.” -- Peter Drucker “Leadership: The art of getting someone else to do something you want done because he wants to do it.” -- Dwight D. Eisenhower “Good leadership isn't about advancing yourself.  It's about advancing your team.” -- John C. Maxwell "People buy into the leader, then the vision.” -- John C. Maxwell “Great leaders have courage, tenacity and patience.” -- Bill McBean "Pe...

“No matter your title, or how advanced you already consider yourself to be as an inclusive leader, I believe this book will help you evolve and motivate you to take action,” says  Jennifer Brown  about her book,  How To be An Inclusive Leader: Your Role In Creating Cultures Of Belonging Where Everyone Can Thrive .  The book is the second edition of the bestselling title from 2021. This newest installment includes a new introduction and addresses challenges posed by the pandemic—including remote work, flexibility, and mental health.  “It also gives increased attention to embedding equity, empathy, and anti-racism in the inclusive leader framework,” shares Brown. “I’m proud that this second edition will help leaders and organizations respond to the changes unfolding around us in relevant, culturally competent ways and take action to address systemic inequities that persist in the workplace.”  In her book, Brown explores how power and authority are changing fu...

Here are some great tips from  Michelle Tillis Lederman 's book,  The 11 Laws of Likability . They are all about: what to do and what not to do to be a leader who's an effective listener : Do : Maintain eye contact Limit your talking Focus on the speaker Ask questions Manage your emotions Listen with your eyes and ears Listen for ideas and opportunities Remain open to the conversation Confirm understanding, paraphrase Give nonverbal messages that you are listening (nod, smile) Ignore distractions Don't : Interrupt Show signs of impatience Judge or argue mentally Multitask during a conversation Project your ideas Think about what to say next Have expectations or preconceived ideas Become defensive or assume you are being attacked Use condescending, aggressive, or closed body language Listen with biases or closed to new ideas Jump to conclusions or finish someone's sentences

“Companies that put customers first—ahead of all other stakeholders—are the ones that win,” explain   Fred Reichheld ,   Darci Darnell   and   Maureen Burns , authors of the new book,   Winning On Purpose: The Unbeatable Strategy Of Loving Customers .  Furthermore, they share that when companies enrich the lives of customers as their company’s primary purpose, they ensure sustainable growth, happily fulfilled employees, and robust investor returns.  “When customers feel the love, they come back for more and bring their friends,” explain the authors. “And when you earn your customers’ trust, they openly share their needs and vulnerabilities. They provide honest feedback, which helps you design and deliver optimal experiences.”  Throughout the book, via a mix of personal stories, customer and employee experiences, along with CEO and investor insights, the authors demonstrate how to:  Use a moral compass to ensure people are treated right. Serve...