Asking Why multiple times helps you get to the root cause and helps your company to prevent undesirable results from occurring again or allows you to repeat a desirable results, explains author Michael Kallett in his book, Think Smarter: Critical Thinking To Improve Problem-Solving And Decision-Making Skills.
For example
- Ask why to get to “I don’t know” and then go learn what you don’t know.
- Ask why to get to “Because” – which is a constraint to your eventual solution.
In short, Why is the most powerful question you can ask, and ask again, during the critical thinking process.
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