Sunday, November 11, 2012

5 Open-ended Questions To Ask Your Customers


As you gear up for the busy holiday shopping season, consider this advice from author Paul R. Timm.  He recommends a different twist on asking your customers questions:
  • stop asking your customers the "typical" questions and instead ask them open-ended questions.
Here's specifically what Timm recommends:

Don't Ask:
  • How was everything?
  • Can I get you something else?
  • Did you find everything you need?
  • Will that be all?
  • Was everything satisfactory?
Instead Ask:
  • What else can I do for you?
  • What else can I get for you?
  • What else can I help you with?
  • What else could we do to better serve you?
  • How else can we be of help?
These open-ended questions will let your customers really express their ideas, opinions and needs. Timm is the author of, 50 Powerful Ideas You Can Use To Keep Your Customers.

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